Saturday, September 01, 2012

Diamond Candles

I wanted to let you all know about a little company that I found, I was completely in love with them, but now I am currently in a meh type feeling.

They are called Diamond Candles, I am sure you’ve seen then around the net. and I love their ideas, a ring in every candle, worth $10-$5000!!

I love candles, no really I LOVE candles, don’t believe me?? This is my current candle collection… well part of it anyways. 020

Yes that is about 26 candles on a shelf in my room and I have more floating around my room and house.

I have wanted to try Diamond Candles ever since I saw them for the first time and when Groupon had a 50% off coupon I got 2. I then placed 2 orders and I am glad I did, because if this review was based on my experience with the first order I wouldn’t have anything good to say at all….

I ordered Cinnamon Tea and Apple slice for order one and then Pomegranate Lemonade and 2 Tropical Retreats for order 2.

The email with the tracking numbers came quickly and I got order 1 and 2 the same day I was super excited, I opened 2 first and the candles were packed with bubble wrap in boxes and super pretty, then I opened order one no bubble wrap and only one candle was in a box the cinnamon tea candle, but when I pulled it out of the box I saw this.

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which isn’t bad but the crack went all the way through so I couldn’t burn it, and the Apple Slice candle was shattered and glass was all over the box. I was seriously disappointed, BUT because the 2nd order was fine I lit the Pomegranate Lemonade candle and emailed customer service, which I thought was going well, they told me to discard the 2 broken candles and they would send me a new order, this was over 10 days ago, I have not heard a thing from them since and have emailed twice asking for shipping information or something so that I can figure out what is going on.

This is shady to me, and as a company that is ONLY online I think they need to work with their customer service people and fix this ASAP.

Now the 2nd order I did love, I adored the Tropical Retreat sent which smells JUST like Caribbean Escape from BBW which is one of my favorites and if you follow my Instagram you’ve seen the rings I got from Pomegranate Lemonade and one Tropical Retreat.

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see the other candles hiding? lol but they do smell great, I just wish they would work on their customer service, and honestly as much as I liked the 3 nonbroken candles, unless I get a huge discount or win a giveaway I don’t think I’ll purchase from them again because of the issues I’ve had still not being fixed, because if they can’t fix one order why chance another one wasting my money?

 

What do you think about Diamond Candles? What about the broken candle situation? What do you think I should do?

3 comments:

ghoffarth said...

Oh, no! That's not good that 2 of your candles broke/shattered. I'm totally in love with Diamond Candles...but I've definitely heard about their bad customer service. I don't know if you have a Facebook but if you go on their Facebook and send a comment about it, or if you call them directly, just let them know what happened (and let them know how upset you are that you never got a follow up). They should do something about it, no one likes to lose a customer. I've seen people comment saying, "My candle broke and I called/emailed you guys but it's been a month and I haven't heard back. What gives?" and they'll comment back with more suggestions.

Good luck!!!

chelsea lewis said...

From my understanding Diamond Candles has been "swamped" with tickets due to their recent out of stock issue. I do think it should be faster, but I can only imagine how many tickets are being sent in for out of stock... I would guess that maybe the candle that was broken was out of stock. Have you emailed them back again about it?

Reese said...

Wow, I kept hearing about Diamond Candles, but I never knew what was so special about them. This is pretty unique. I'll have to try one out. Sorry that yours got busted. Hopefully I'll be lucky.

http://beingreese.blogspot.com/

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